Complaints Procedure

If you have a complaint we want you to tell us so we can put it right

What to do if you have course-related complaint

If you’re unhappy with any aspect of a College course, please try and resolve the issue with your personal tutor, subject teacher or the relevant manager of the area in the first instance. If you don’t feel that your complaint has been resolved once you’ve tried this step, please use this Complaints Procedure.

If you are a student on a Higher Education course validated by a university, on a Pearson Higher National course and you wish to appeal against a decision of the Assessment/Examination Board, please refer to details contained in your Programme Handbook.

What to do if you have a complaint about other aspects of the College

Please direct your complaint to the relevant manager in the first instance. If you’re unsure who this is, your teacher or reception staff will be able to guide you. If you don’t feel that your complaint has been resolved once you’ve tried this step, please use this Complaints Procedure.

Make a Complaint